The short answer
Charter-A Ltd (company number 7668809) is the controller of the personal information you give us through this website. We use it to answer your enquiry, arrange your flight and meet legal duties. We share it only with the flight suppliers needed to fulfil a booking, keep it only as long as necessary, and you have rights under UK data protection law.
Want a price for this? Tell us where and when; we reply with options and a price for the whole aircraft.
Who we are
Charter-A Helicopter is a website of Charter-A Ltd, company number 7668809, with its head office at Hangar One, London Redhill Aerodrome, Kingsmill Lane, Redhill, Surrey RH1 5JY. Charter-A Ltd is the controller of the personal information described here. To contact us about your data, use the contact page or call us; the line is open 24 hours.
What we collect
When you send an enquiry or book we may collect your name, email address, phone number, company, the details of your journey (dates, places, passenger numbers and approximate weights, luggage), and anything else you write in the message. For international flights or some landing sites we may also need passenger names and travel document details, but only once a booking is going ahead. If you call us we may note the details you give. Our website may also collect technical information such as your device type, browser and pages visited through cookies or similar technologies, described below.
Why we use it and our lawful basis
- To answer your enquiry, prepare a quote and arrange the flight. Lawful basis: taking steps at your request before a contract, and performing a contract.
- To meet legal, safety, border, customs and accounting obligations. Lawful basis: legal obligation.
- To run, protect and improve our business and website, and to keep in touch about a flight you have enquired about. Lawful basis: our legitimate interests, balanced against your rights.
- To send marketing, only where you have agreed to it or where the law allows. You can stop it at any time.
How long we keep it
We keep enquiry information for as long as it is useful to answer you and then for a reasonable period afterwards. We keep booking and accounting records for as long as the law requires, which for financial records is generally several years. When we no longer need information we delete or anonymise it.
Your rights
Under UK data protection law you can ask to see the information we hold about you, to correct it, to have it deleted, to restrict or object to our use of it, and to receive a copy in a portable format. Where we rely on consent you can withdraw it at any time. To use any of these rights, contact us through the contact page. If you are unhappy with how we handle your information you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies and analytics
Our website uses cookies and similar technologies that are needed to make it work, and may use analytics tools to understand in general terms how the site is used so that we can improve it. Where the law requires your consent for non-essential cookies we ask for it. You can block or delete cookies in your browser settings, though parts of the site may then work less well.
Changes to this notice
We may update this notice from time to time. The date at the top shows when it was last changed. Return to the home page or read about us.
